Store Policy 

Refunds/ exchange 

I do not accept returns or exchanges after item has been paid and/ or made. Customs cannot be refunded even if the order is cancelled. This is because I cannot re-sell the customised item. If you have any questions, send me an email. If you wish to cancel the order for an item, please do so within 6 hours of ordering. Any time later than that I might have started making or packing the item (if it is already made) please send me a message to let me know you wish to cancel.

If you have any issues with the items when it arrived, either broken, not to expectations etc, please email me and we will try to resolve it. I will not be responsible for items/ packages that are broken or lost in transit.

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I DO NOT accept forced returns. If you force return any items, I will NOT refund you nor send you a replacement item. If a package has been sent back to me due to wrong address, non-collection or any other reasons, you will be responsible for re-shipping the item back to you. Cancellation is not allowed. You will NOT be refunded. Shipping costs will not be refunded in any situation.

 

I will not entertain any claims of broken items, lost packages or any claims with the items 3 weeks after packages have been shipped out. If you have any issues, please contact me immediately after receiving the package with photos as proof. Claims will not be entertained without photos of both packaging and product.

 

Tax/ VAT

Regarding customs tax/ VAT, please check with your country on custom taxes/ VAT. We are not responsible on any tax that might incur when your package arrives in your country. You are required to pay for them. Prices listed do not include custom taxes/ VAT. If you reject a package due to the custom taxes/ VAT, it will be counted as a forced return and no refund will be given.